Below you will find the details about the right of withdrawal for customers of Germany.
Solely consumers shall be entitled to withdrawal and revocation.
The contractual undertaking can be revoked in writing (e.g. per mail, facsimile or e-mail) within twenty-eight days without stating any reason or by return of the delivered goods. Withdrawal can be executed only by return of the delivered goods or if the goods cannot be sent as a package by demanding taking back the goods. For compliance with the deadline timely dispatch is necessary.
You have to sent your return to:
In case of revocation the consumer is also bound to return the goods or if the goods cannot be sent as a package to make them available for taking back
On exercising withdrawal and revocation the costumer shall bear all expenses of the return for any orders with order value up to a figure of EUR 40, unless the delivered goods is not equal to the ordered goods. If order value is above EUR 40 the expenses shall not be beard by the costumer (only for shipment inside of Germany).
We reserve to demand pay compensation from the costumer for any deterioration by making use of the goods in accordance with the terms. The costumer is allowed to check the goods carefully. Depreciating of the goods by using them more then just for checking so the goods cannot be sold as new shall be beard by the costumer. Heavy deterioration can be the reason for demanding the whole price.
Withdrawal and Revocation does not apply for custom-made products, i.e. items produced specially for you (starting with item number 63… - 65…), individual posters or pictures or goods being unfitted for returning caused by their conditions (e.g. on hygienically reasons). Packages and sets shall be returned only completely. Please note that unsealing of goods caused the loss of withdrawal and revocation.
There will be not right of withdrawal and revocation for business customers and professionals.
You will find further information about your returns on the following topics:
How can I return one item?
What are the terms for returning an item?
How do you refund the returned item?
If you have further questions about the right of withdrawal and revocation, please use our contact form. If you are already a customer, please login first to your account and select contact form.
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